Holiday home within serenity reach

Prato sul mare

Prato sul Mare is a seaside holiday home that has found in WuBook's innovation the solution for flexible management and impeccable customer support.

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The results

  • 95% sophisticated customer satisfaction
  • 8 years of steady growth

The story

Prato sul Mare was born from the dream of creating a refuge where nature and serenity meet. Purchased in the 1990s as a personal oasis, the property has been transformed, with time and experience, into a holiday home that welcomes families from northern Europe, bringing voices, colours and smiles. Since the first flat opened in 2017, the Meadow by the Sea has evolved into a beloved destination for visitors, aiming to share the magic that the owner envisioned years before.

The challenge

In eight years of operation, the main challenge has been to manage a small percentage of customers with difficult attitudes, especially young groups or guests with high disposable income. However, this challenge has been met with a philosophy of welcome and dialogue. One of the most rewarding experiences was the ability to create authentic bonds with guests, turning simple customers into friends. "We arrived as customers and left as friends" is a phrase from a German review that represents the spirit of Prato sul Mare.

The solutions

WuBook proved to be an invaluable ally for Prato sul Mare, thanks to its flexibility in managing groups of different sizes, both small and large. The software ensured smooth integration between the website and the OTAs, without ever creating problems, making management simple and straightforward. A very valuable element was the support of the service team: the helpfulness and kindness of the staff received the highest appreciation, deserving a full score of 10 out of 10 from the owner. WuBook thus helped to keep the magic of the Prato sul Mare alive, allowing the owner to concentrate on what matters most: creating an oasis of serenity and welcome for every guest.

"We arrived as customers and left as friends' is a phrase from a German review that represents the spirit of Prato sul Mare."

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